» Hospital Policies

Hospital Policies

Appointment Policy

Union Veterinary Clinic asks that you call ahead to schedule an appointment with a doctor. The doctor will make every attempt to see scheduled appointments on time; however, emergencies may occur causing us to run behind schedule. Emergency cases will always receive top priority, followed by patients with previously scheduled appointments. We appreciate your patience when these circumstances arise. Please know that if the emergency involves your pet, he/she will receive immediate attention as well. If you are late to your appointment, the doctor may ask you to reschedule or wait to be seen as a work-in appointment.

When the unexpected happens, we are always available to see you and your pet without an appointment. You will be seen by the first available veterinarian; wait times will vary. If possible, we ask you to call ahead before coming in.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks. Checks are accepted from ESTABLISHED CLIENTS with valid I.D. To become an established client, 3 paid office visits are required.

Unfortunately we do not accept payment plans.

Cat Boarding Policy

Any cat who is boarding at Union Veterinary Clinic must be a current patient, and current on all vaccines, unless a veterinarian has discontinued them due to age or health reasons. New patients must have a pre-boarding examination with one of our veterinarians. Examination can be performed with an appointment on the same day you wish to start boarding.

Union Veterinary Clinic will provide all blankets, bowls, litter boxes and food. If you are bringing your own food or medication please notify the receptionist when you drop off. If your pet is on medication, please be sure to provide enough for the duration of your pets stay.

Due to our building size, we cannot store carriers for all of our boarders. Please be aware you will need to bring the carrier(s) home with you at time of drop-off. At arrival, please allow yourself enough time to completely fill out the boarding consent form. This will help us to properly care for your cat(s) while you are away.

A technician will check every pet for fleas upon arrival. Any cat found with fleas will be given a treatment of the doctor’s choosing.